Refund Policy
Thank you for shopping at CitrusSeedMarket. If you are not entirely satisfied with your purchase, we're here to help. This policy explains how we handle returns and refunds for goods purchased from our citrusseedmarket.sbs.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you need to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at +39 06 678 3554.
Exceptions
Some items are non-refundable and non-exchangeable. These include gift cards and food items.
Non-Returnable Items
Please note that due to the nature of our products, certain types of items cannot be returned. This includes perishable goods (such as food), personalized products, and personal care goods (such as beauty products).
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
Damaged or Incorrect Products
If you have received a damaged or incorrect item, please contact us immediately so we can evaluate the issue and make it right.
Changes to this policy
We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
This policy is effective as of January 1, 2023.
Physical Location
CitrusSeedMarket
Pizzeria Roma
Rome, 00184
Italy